Account Locked

  • Why is my account locked?
    Your account will get locked due to any of the below reasons. If you have,  1. Entered incorrect combination of mobile/PAN and password for 3 consecutiv...
    Tue, 12 Oct, 2021 at 2:24 PM
  • Why did I receive an email for suspicious activity?
    You have received this email because there has been an incorrect entry of password for 3 consecutive times on the main login screen. However, there is nothi...
    Mon, 2 Aug, 2021 at 10:41 PM
  • How do I unlock my account?
    To unlock your account,  1. Login with your mobile/PAN and password  2. Click on Reset password/M-PIN  3. Enter your mobile and PAN number  ...
    Tue, 12 Oct, 2021 at 2:25 PM
  • Why am I blocked from using the app on a rooted device?
    You are blocked from using the Kotak Neo app on a rooted device because rooting can weaken the security and compromise the privacy of your device. Rooting i...
    Wed, 15 Feb, 2023 at 5:18 PM