You are blocked from using the Kotak Neo app on a rooted device because rooting can weaken the security and compromise the privacy of your device. Rooting involves bypassing the security restrictions put in place by the device manufacturer, which can make it easier for malicious actors to gain access to your personal information or data. For this reason, to ensure the highest level of security for all our users, access to the app has been restricted on rooted devices.

You can contact our customer support at 1800-209-9191 for further help.