FAQs Your Neo Account

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  • How do I set up my Kotak Securities Neo account?
    To get started, download the Kotak Securities Neo mobile app Android users  - Download from Google Play Store  iOS users  - Download from App Stor...
    Wed, 6 Jul, 2022 at 1:10 PM
  • How do I login to my account?
    To login to your Neo account, 1. Open the Kotak Securities Neo app 2. Enter your mobile/PAN and password 3. Enter the OTP received on your r...
    Mon, 26 Jul, 2021 at 5:54 PM
  • I have not received the welcome email, how do I set up my account?
    Kindly look for the email under promotions folder or other folders like spam/junk. Alternatively, you can download the app from Google Play Store (if you...
    Wed, 1 Dec, 2021 at 5:30 PM
  • I forgot my password
    To set a new password, 1. Go to the main login screen and click on "Forgot password?" 2. For verification purpose, enter your registered m...
    Thu, 21 Oct, 2021 at 4:09 PM
  • I forgot my M-PIN
    To set a new M-PIN, 1. Go to the screen where you enter the M-PIN and click on "Forgot M-PIN?" 2. For verification purpose, enter your reg...
    Thu, 21 Oct, 2021 at 4:10 PM
  • How do I trade on Neo via website?
    To trade via the Kotak Neo website, log on to ntrade.kotaksecurities.com. You can login using either of the available modes: Enter your mobile number, pas...
    Thu, 20 Oct, 2022 at 10:13 AM
  • I am getting the error "Something went wrong" while logging in to the mobile app.
    We recommend you to check the speed of your internet connection if you get the "Something went wrong" error while logging in. The minimum speed re...
    Fri, 14 Jan, 2022 at 4:59 PM
  • How to enable fingerprint lock in the Kotak Neo app?
    To enable the fingerprint lock in your Kotak Neo mobile app, go to: Profile>Settings>Device Security>Enable fingerprint.
    Thu, 2 Jun, 2022 at 1:58 PM